Rich Jackson

Senior Vice President, Chief Information Officer

Rich Jackson is Senior Vice President and Chief Information Officer for Hilton Grand Vacations (HGV). Mr. Jackson is responsible for the leadership of HGV’s global Information Technology team, covering technology vision, strategy, development, and operations.


Mr. Jackson has led strategic efforts in applying technology toward the reinvention of key operational units within HGV and directed many of the company’s enablement initiatives, including sales technology, contracts automation, mobile, and virtualization. Prior to joining HGV in 2005, he was CIO of the American Hotel and Lodging Association (AH&LA), the largest trade association representing every sector of the U.S. Lodging industry, where he was responsible for the technology strategy and operations for AH&LA as well as its subsidiaries.


Prior to his time at AH&LA, Mr. Jackson worked in a variety of progressive technology roles in the municipal government, defense industry, and private sector. A 25-year veteran in the Information Technology field, he has been the recipient of several industry awards, including Computer World’s “ROI and Best Practices in Green Computing and the Data Center” award in 2008.


Mr. Jackson is a frequent contributor to industry events as a speaker, panelist, and author on industry technology topics. He is a Certified Hospitality Technology Professional and a past member of the Hospitality Industry Technology Exposition and Conference (HITEC) advisory council, and a founding member of the AH&LA Technology committee.


Mr. Jackson holds a master’s degree in information systems technology from George Washington University and a bachelor’s degree in computer information systems from Strayer University.